Privacy Policy

1. Introduction

Cedar Estates Property Pty Ltd (Cedar Estates, we, us, our) is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information collected and used to verify your identity.

A current version of this Privacy Policy is available on our website at cedarestates.com.au.
 

2. What Personal Information We Collect

We may collect personal information including your full name, date and place of birth, residential or business address, email address, phone number, government-issued identification details such as your driver licence, passport, Medicare card or other identification document details, and biometric information such as a facial image or short video used to verify your identity.
 

We may also collect information about the real estate services we provide to you, property and transaction information, correspondence and communications with you, and any other information you choose to provide to us.
 

We only collect personal information that is reasonably necessary for our business activities and to provide our services.
 

3. Why We Collect Your Personal Information

We collect, use and disclose personal information to verify your identity, provide and manage our real estate services, communicate with you in relation to properties, transactions and our services, meet our legal and regulatory obligations, including our obligations under anti-money laundering and counter-terrorism financing (AML/CTF) laws, detect and prevent fraud, protect the security of our systems and services, and improve the services we provide.
 

4. Identity Verification and Government Data Matching (DVS)

To verify your identity, Cedar Estates may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).
 

Where you have provided the required consent, information such as your name, date of birth and identity document details may be securely provided to the relevant Commonwealth, State or Territory authority or authorised record holder that issued or maintains the relevant document or record. This may include passport authorities, driver licensing authorities, the Department of Home Affairs, Births, Deaths and Marriages registries and other authorised record holders.
 

The relevant authority checks whether the information you have provided matches the information contained in its records. Cedar Estates does not receive a copy of the government records used to conduct the check. Instead, a match result is returned confirming whether the information provided matches the relevant record.

This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its authorised service providers or sub-providers.

More information about the Document Verification Service is available through the Australian Government's IDMatch service.
 

5. Biometric Information

As part of the identity verification process, we may collect biometric information such as a facial image or short video.
 

Biometric information may be used to confirm that you are a real person and physically present, compare your image with the photograph contained on your identification document, and reduce the risk of fraud, impersonation and identity theft.
 

Biometric information may constitute sensitive information under the Privacy Act. Where required, we will obtain your consent before collecting and using this information. We use biometric information for identity verification and related compliance purposes.
 

6. Consent to Collection and Identity Verification

Where consent is required, by providing your personal information and completing the relevant identity verification process, you consent to the collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes.
 

This may include the collection and use of biometric information such as a facial image or video for identity verification, checking information against records held by Commonwealth, State or Territory authorities through the DVS, and sharing relevant information with our authorised identity verification providers, including APLYiD.

Where you have provided consent, you may withdraw that consent by contacting us using the details set out in section 13. Withdrawal of consent will not affect any collection, use or disclosure that has already occurred lawfully.

If you do not provide the information or consent required for electronic identity verification, we may need to verify your identity using another method. In some circumstances, we may not be able to provide certain services to you where we are unable to satisfy our legal or regulatory obligations.
 

7. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to provide our services or meet our legal obligations. This may include disclosure to identity verification providers such as APLYiD and its authorised service providers, Commonwealth, State and Territory authorities and official record holders through the DVS, our employees and authorised representatives where they require access to perform their duties, and professional advisers such as lawyers, accountants and auditors.
 

We may also disclose information to trusted technology, software and service providers that assist us in operating our business and providing real estate services, and to regulators, government agencies, law enforcement authorities or other parties where disclosure is required or authorised by law.

Cedar Estates does not sell your personal information.
 

8. Overseas Disclosure

Some of the technology and service providers used by Cedar Estates may store, process or access personal information outside Australia.
 

Where personal information is disclosed overseas, we take reasonable steps, where required by law, to ensure that it is handled in accordance with applicable Australian privacy requirements.
 

9. Data Security and Storage

Cedar Estates takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
 

We use appropriate physical, administrative and technological safeguards, which may include secure systems, restricted access controls and encryption where appropriate.
 

We retain personal information for as long as it is reasonably required for the purposes for which it was collected, to provide our services, maintain appropriate business records, or satisfy our legal and regulatory obligations. When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to applicable legal requirements.
 

10. Access and Correction

You may request access to personal information that Cedar Estates holds about you and ask us to correct information that you believe is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details in section 13. We will respond to requests within a reasonable period and in accordance with applicable privacy laws.
 

11. Direct Marketing

From time to time, Cedar Estates may use your contact details to communicate with you about properties, market information or services that we reasonably believe may be of interest to you.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us directly. We will take reasonable steps to action your request.
 

12. Privacy Complaints

If you have a concern or complaint about the way Cedar Estates has collected, used, stored or disclosed your personal information, please contact us using the details below.

We will acknowledge your complaint, investigate the matter and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
 

13. Contact Details

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, withdraw a consent where applicable, or make a privacy complaint, please contact us.
 

Business name: Cedar Estates Property Pty Ltd
Trading name: Cedar Estates Property
Privacy contact: Benny Hopper
Email: hello@cedarestates.com.au
Website: cedarestates.com.au
 

14. Updates to This Policy

Cedar Estates may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal and regulatory obligations.

The current version of this Privacy Policy will be made available on our website. Where changes are significant, we may take reasonable steps to notify affected individuals.